Location: GTA Based preferred (Remote role with monthly in-person meet-ups)
Reports to: Director of Education
Company: Peekapak Wellbeing Education
Peekapak is growing, and we’re looking for an Education Partnerships Manager to play a key role in expanding our impact across North America.
Why Peekapak?
Peekapak is an award-winning education technology company helping schools embed student and educator wellbeing into everyday learning, not as a one-off program, but as part of school culture.
We partner with schools, districts, and education systems globally, supporting over 1 million educators and students across 90+ countries. Our platform brings together curriculum, professional learning, and wellbeing data to help schools create lasting, scalable impact.
Peekapak is backed by Imagine K12 (Y Combinator’s education accelerator) and recognized by leading education organizations including District Administration and Common Sense Education. We’re a small, fast-moving team that values ownership, collaboration, and meaningful work—and we’re building something that truly matters for schools and students.
What does an Education Partnerships Manager do?
Peekapak is growing in North America, and we’re looking for a relationship-driven, entrepreneurial Education Partnerships Manager to lead that growth.
This role sits at the intersection of customer success, partnerships, and sales. You’ll own relationships with our North American school and district partners from first conversation through long-term success and expansion. Think of this as a hybrid CSM + sales role, perfect for someone who loves building trust, helping educators succeed, and isn’t afraid to roll up their sleeves and help spread Peekapak’s impact to potential customers.
Because we’re a small (but mighty) team, this is not a “stay in your lane” role. You’ll be shaping how we work with partners, influencing product and implementation, and helping define what excellent customer experience looks like at Peekapak in North America.
If you like:
- Wearing multiple hats
- Working closely with Director of Education
- Seeing the real-world impact of your work in classrooms
- Helping schools succeed long after the contract is signed
…you’ll feel right at home here.
Who You Are
- You’re someone who:
- Loves working directly with customers and building long-term relationships
- Is comfortable with ambiguity and change
- Can zoom out strategically and execute tactically
- Is excited about the difference you can make in education and student wellbeing
- More specifically, you likely have:
- 1-2 years experience in Customer Success, Account Management, or Partnerships
- Experience in working with a portfolio of customers with a high touch approach. Ideally with experience in K-12 educational sales or customer success.
- Experience in retaining and expanding revenue with existing customers, preferably in the SaaS environment.
- Confidence leading conversations with educators, administrators, and district leaders
- Excellent communication skills—written, verbal, and virtual
- A multi-tasker who can prioritize effectively, is exceptionally organized, and can manage expectations across teams.
- Familiarity with SaaS metrics – you know what ARR, Net Revenue Retention, NPS and Churn mean.
- Experience managing and closing complex B2B expansion/cross-sell/up-sell cycles preferably in a SaaS software or technology environment.
- Experience using a CRM (Zoho is our choice of tool)
- Strong organization skills and the ability to juggle multiple priorities
- A builder mindset—you like creating processes, not just following them
What You’ll Do:
- Lead Customer Success in North America
- Own relationships with a portfolio of school and district partners
- Ensure strong onboarding, adoption, and time-to-value
- Act as a trusted advisor on implementation, use cases, and impact
- Drive renewals and expansions by helping partners see real outcomes
- Create repeatable, scalable customer success practices (while still being very hands-on)
- Deliver professional development sessions (virtually, most of the time)
- Drive Partnerships & Sales Growth
- Build and manage new relationships with schools, districts, and education organizations
- Lead sales conversations from discovery to close (especially with existing or warm leads)
- Identify expansion, upsell, and cross-sell opportunities within current accounts
- Partner with leadership on pricing, proposals, and deal strategy
- Track and manage pipeline and accounts in our CRM (Zoho)
- Conducting market analysis and monitoring competitive activity.
- Work Cross-Functionally
- Share customer insights with product, curriculum, and leadership
- Flag trends, risks, and opportunities early
- Help shape messaging, case studies, and success stories
- Be a voice for educators internally
Peekapak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply:
Please email your resume and cover letter to hello@peekapak.com.
